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Frequently Asked Questions

How much does it cost?

Nerva costs US$69.99 for 3 months access or $149 for 12 months access to the 6-week structured program and the maintenance plan for sustained improvements and flare-up relief. Less than the price of a single in-person session.

My card is about to expire, how do I update my billing details?

You can update your billing details from within the Nerva app. Please note that updating billing details will take some time to be reflected on the app.

  1. Open the Nerva app.
  2. Tap the list icon on the top right corner of the Today/Home screen.
  3. Tap the settings icon on the top right corner of the Progress screen.
  4. Tap Subscription.
  5. For Stripe payments - Tap the Manage payments button. 
  6. For Google or Apple payments - Tap the Update billing information button.
  7. If you started the trial/subscription via the website (Stripe), then you will be taken to Stripe’s customer portal. Otherwise, you will be taken to your device’s Payment methods screen.
  8. For Stripe payments - Tap Add payment method. Follow the instructions.
  9. For Apple payments - Tap the default payment method, then change the payment details on the next screen. Alternatively, add a new payment method from the payment methods screen. For more detailed instructions, go to https://support.apple.com/en-us/HT201266
  10. For Google payments - Tap update for the existing payment method, or add a new payment method. For more detailed instructions, go to https://support.google.com/googleplay/answer/4646404

I have a billing error, how do I update my billing details?

You can update your billing details from within the Nerva app. Please note that updating billing details will take some time to be reflected on the app.

  1. Open the Nerva app.
  2. Tap the list icon on the top right corner of the Today/Home screen.
  3. Tap the settings icon on the top right corner of the Progress screen.
  4. Tap Subscription.
  5. Tap the Update billing information button. 
  6. If you started the trial/subscription via the website (Stripe), then you will be taken to Stripe’s customer portal. Otherwise, you will be taken to your device’s Payment methods screen.
  7. For Stripe payments - Tap Add payment method. Follow the instructions.
  8. For Apple payments - Tap the default payment method, then change the payment details on the next screen. Alternatively, add a new payment method from the payment methods screen. For more detailed instructions, go to https://support.apple.com/en-us/HT201266
  9. For Google payments - Tap update for the existing payment method, or add a new payment method. For more detailed instructions, go to https://support.google.com/googleplay/answer/4646404

How do I cancel my subscription/trial?

You can cancel your subscription from within the Nerva app. Please note that cancellations will take some time to be reflected on the app.

  1. Open the Nerva app.
  2. Tap the list icon on the top right corner of the Today/Home screen.
  3. Tap the settings icon on the top right corner of the Progress screen.
  4. Tap Subscription.
  5. Tap the Manage subscription button. 
  6. If you started the trial/subscription via the website (Stripe), then you will be taken to Stripe’s customer portal. Otherwise, you will be taken to your device’s Subscriptions screen.
  7. For Stripe payments - Tap Cancel plan. Follow the instructions.
  8. For Apple/Google payments - Tap the Nerva subscription, then tap Cancel Subscription on the next screen. Follow the instructions.

How does the app work?

Users can choose programs to try within the app, which have a structured set of sessions which last for several weeks (across the learning, embedding, deepening and reinforcing stages). Users can also log in and do standalone sessions (known as 'Moments') of varying lengths whenever they want. The programs in the app include: Positivity & growth, Anxiety, Depression, Cognitive-distortions, Achieving goals, Self-awareness, and more. The moments in the app include: Focus on Calm Now, Facing a Challenge, Get energy now, Pain relief, Keeping a cool head, Distancing yourself, Headache relief, Increase productivity, Increase motivation.

How can I access the money back guarantee?

After finishing four weeks of the program, if the program isn't already helping you feel better and you paid through the website, you are welcome to reach out to us to organise a refund. Chat to our customer service team within the in-app chat, and our team can organise it for you. We can only offer the money-back guarantee if you pay through the website, as we can't control in-app payments.

What is the maintenance plan?

Many Nerva users want to continuing to use the program for symptom management and general relaxation. The Nerva maintenance plan provides the opportunity to continue using the resources from the 6-week program, along with additional tools and a specialised mode designed to assist users managing flareups. With the Nerva subscription, you also get access to the maintenance plan.

What is Nerva?

Nerva is an app which provides a structured six-week program of gut-directed hypnotherapy, followed by a maintenance plan. Users can download the app and access the program in the convenience of their own homes.

How does the app work?

Users are guided through a six-week program of daily sessions of gut-directed hypnotherapy, educational readings about the gut-brain connection and breathing exercises. Each day they open the app, they're shown their tasks for the day, and tick them off to complete them. They'll be asked to record their progress at points along the way. The maintenance plan allows users who have completed the 6-week structured course to continue practising their skills and managing their symptoms in a more flexible format.

How much does it cost?

The Mindset app costs US$69.95 per year, or US$7.49 per month, which gives users  access to more than 10 full programs and 15 standalone 'moments' for less than the price of a single in-person session.

How can I access the one week free trial?

After downloading the Mindset app, you will be asked to start a 7-day trial in order to access the hypnothearpy content.

How can I share feedback about the product?

You're welcome to submit any feedback by reaching out directly to our team by using the in-app chat function. We also love people reviewing our products on the App Store.

Can I do the program again once I finish?

Yes, though your access will expire eventually. If you love the program, we recommend trying out the Nerva maintenance plan to keep maintaining the benefits!

How can I share feedback about the product?

You're welcome to reach out directly to our team by using the in-app chat function. We also love people reviewing our products on the App Store.

What is Mindset Health?

Mindset Health is the company behind Mindset (the app) and Nerva. Mindset Health creates evidence-based hypnotherapy apps for common chronic conditions, working closely with leading clinician-researchers to ensure products are responsibly designed, easy to integrate with treatment plans and provide exceptional value to users. Mindset Health's mission is to help millions of people improve their health with their mind, reducing dependence on costly, invasive and high-risk alternatives.

Who are the team behind Mindset Health?

Mindset Health was created by co-founders Alex and Chris Naoumidis, and is backed by the leading accelerators Startmate (Australia-based) and Y Combinator (US-based). Backed by a coalition of investors from the US, UK and Australia, the team includes designers, software engineers and operations staff, supported by a range of clinical advisors.

What is Mindset?

Mindset provides structured app-based hypnotherapy programs and one-off sessions ('Moments') for a series of common mental health and life efficacy challenges. It covers topics from anxiety and depression, to relationships, sleep, productivity, self-esteem and decision-making - and many more.

Was this product created by an expert?

All Mindset Health products are developed in partnership with clinician-researchers who have developed specialised hypnotherapy practices around the conditions addressed by the apps.The Mindset app was created in conjunction with Dr. Michael Yapko, a leading clinical psychologist and hypnotherapy researcher with a focus on using hypnotherapy for mental health conditions like depression. Dr. Yapko has authored several books on the subject, and has taught hypnotherapy techniques to healthcare practitioners in over 30 countries.

Are there any side effects?

Hypnotherapy is generally relaxing and exceptionally safe. Adverse reactions are very uncommon and transient, but may include headache, drowsiness, dizziness, anxiety.

Should I speak to my healthcare practitioner before using this app?

Mindset is extremely low-risk and you are welcome to start without speaking first to a healthcare practitioner; however, if this app is part of a multidisciplinary approach to addressing conditions like depression and anxiety, it may be helpful to update your healthcare practitioner so that they can integrate that into your treatment plan.

Help! I'm in one of the Programs, and I'm in a new stage, but the content seems to be repeating. Is the app malfunctioning?

No, this is normal; one of the principles of hypnotherapy is using repetition of key cues and visualisations over time to allow the concepts being taught to sink in.

What should I do if I fall asleep?

It's preferable to listen to the whole program while awake, as this allows the concepts and visualisations to sink in more deeply. However, it can be very relaxing! If you do find yourself getting overly sleepy or dozing off, we recommend recommencing the session and potentially switching up your routine. For example, try changing the time at which you listen (if you are listening close to bedtime, move it earlier). You can also try changing the position in which you listen (sitting up rather than lying down).

How can I get help using the app?

Tap the speech bubble in the upper right hand corner of the screen on the app, and just start typing - our customer service team will be in touch as soon as possible!

How often should I listen? And for how long?

If you are doing a structured program, these are designed to be experienced one day at a time (though you are welcome to listen to a session more than once per day if desired). If you are using Moments sessions, you can listen at a frequency and pace which suits you. If you are working with a therapist and using the app for homework, ask for their guidance on how you should be listening to the sessions.

Who are the voices I'm hearing?

Most sessions are voiced by Dr. Michael Yapko, but a few sessions are delivered by guest hypnotherapists.

Was this product created by an expert?

All Mindset Health products are developed in partnership with clinician-researchers who have developed specialised hypnotherapy practices around the conditions addressed by the apps. Nerva was created in conjunction with Dr. Simone Peters, whose research with Monash University found that gut-directed hypnotherapy achieved a sustained reduction in IBS symptoms equivalent to reduction achieved by the gold-standard low-FODMAP diet. Dr. Peters treats hundreds of patients each year in person using this gut-directed hypnotherapy program at the Mind-Gut Clinic.

Are there any side effects?

Hypnotherapy is generally relaxing and exceptionally safe. Adverse reactions are very uncommon and transient, but may include headache, drowsiness, dizziness, anxiety.

Help! I'm on a new day, but the content seems to be repeating. Is the app malfunctioning?

No, this is normal; one of the principles of hypnotherapy is using repetition of key cues and visualisations over time to allow the concepts being taught to sink in. The Nerva program works by repeating each lesson for a week.

Can I listen to sessions more than once in a day?

Yes! No problem. The program is designed to be listened to once per day, but there is no reason you can't get even more Nerva in your day.

What should I do if I fall asleep?

It's preferable to listen to the whole program while awake, as this allows the concepts and visualisations to sink in more deeply. However, it can be very relaxing! If you do find yourself getting overly sleepy or dozing off, we recommend recommencing the session and potentially switching up your routine. For example, try changing the time at which you listen (if you are listening close to bedtime, move it earlier). You can also try changing the position in which you listen (sitting up rather than lying down).

Should I check with my healthcare practitioner before using Nerva?

If you have an IBS diagnosis, you should be able to begin using Nerva immediately (we do recommend informing healthcare practitioners who work with you on your IBS). If you have not yet received an official IBS diagnosis, you should visit a doctor who can conduct a proper investigation and rule out other high-risk issues which may present similarly to IBS.

How can I get help while using the app?

Tap the speech bubble in the upper right hand corner of the screen on the app, and just start typing - our customer service team will be in touch as soon as possible!

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