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If you've got a question you might be able to find the answer in our FAQs - if not, drop us a line!
We'll help you any way we can. For any product feedback, questions, issues or comments, feel free to get in touch by filling out our enquires form below.

Frequently Asked Questions

What health areas & conditions can we help with?

We currently have digital hypnotherapy programs for Menopause & Hot Flashes (Evia), and Irritable Bowel Syndrome.

We're in the process of creating new products into conditions such as Smoking Cessation, Depression/Mood, Sleep, Chronic pain, and more. If you have any suggestions for programs you'd want, we'd love to hear them!

How can I access the money back guarantee?

We believe in our program and know if you give Nerva or Evia a chance, you won't regret it. That's why we offer a money-back guarantee and will provide you a full refund for up to 30 days after you started your purchase, provided that

  • You have given the program a real try and listened to at least 7 sessions; and
  • You started your trial through the Web or Google Play Store (we can't control refunds with Apple subscriptions)

If you purchased through our website & Google Play Store: Please reach out to us here or through our in-app chat for assistance. Please note, only one payment can be refunded, with no partial refunds available.‍

If you purchased through the iTunes App Store: Apple handles all billing for in-app purchases made on iOS devices. Customers who subscribed to Nerva or Evia through iTunes will need to reach out to Apple directly with any refund requests. They are typically able to honor all refund requests within 30 days of the purchase date (but it's at their discretion). You can contact iTunes Customer Support directly at https://getsupport.apple.com/.‍

How do I cancel my subscription/trial?

You can cancel your subscription from within the Nerva app. Please note that cancellations will take some time to be reflected on the app.

  1. Open the Nerva/Evia app.
  2. Tap the settings icon on the top right corner of the Today/Home screen.
  3. Tap Subscription.
  4. Tap the Manage subscription button. If you started the trial/subscription via the website (Stripe), then you will be taken to Stripe’s customer portal. Otherwise, you will be taken to your device’s Subscriptions screen.
  5. For Stripe payments - Tap Cancel plan. Follow the instructions.
  6. For Apple/Google payments - Tap the Nerva/Evia subscription, then tap Cancel Subscription on the next screen. Follow the instructions.

How can I use Connect in my workflow?

We're designing Connect to fit seamlessly into your current consultation flow with your patients, and provide value to you and the patient at each step of the way. We aim to provide different prescribing options including sharing a link, entering a patients details for an automated prescription, as well as physical referral cards. Each of these will connect you with the patient automatically, helping you to stay up to date with the patients progress when they next come in to see you or on an ongoing basis depending on your relationship.

To have a more tailored answer to your specific flow, as well as provide suggestions, please set up a free call with our healthcare team through the Calendar below.

Does Connect cost anything?

Connect is currently completely free for practitioners.

It’s a platform designed to create a better patient and practitioner experience with the clinical use of digital hypnotherapy, and the best way to do that right now is to provide it free for everyone.

Is hypnotherapy useful on its own? Or is it best used alongside other options?

Hypnotherapy can be used as either a standalone management or alongside other options, it depends on what’s best for the person. Studies have shown hypnotherapy being effective in both cases.

We’re promoters of taking an integrative approach to the management complex issues such as IBS and menopause, and often see hypnotherapy used as an addition to practitioners management plan depending on what the patient needs.

What kinds of patients benefit most from hypnotherapy?

In terms of the effectiveness, the predictors of response have been difficult to determine for hypnotherapy.

Some patients who benefit most from hypnotherapy include patients who are not suitable for some management options (e.g. shouldn’t follow a restrictive diet), and patients who are not wanting to use more invasive options (e.g. not wanting to take HRT).

Since hypnotherapy has also shown to have psychological benefits, such as reduced stress and improved mood, patients who could benefit from this  tend to receive more from including hypnotherapy in their management approach

What conditions can be managed effectively with hypnosis?

The International Journal of Clinical and Experimental Hypnosis has been publishing peer-reviewed studies since 1953. The most common and effective therapeutic applications of hypnotherapy are for the management of irritable bowel syndrome, hot flashes, chronic pain, anxiety, depression, weight loss, sleep, and many others.

Is there a money back guarantee?

We believe in our program and know if you give it a chance, you won't regret it. That's why we offer a money-back guarantee and will provide you a full refund for up to 30 days after you started your purchase, provided that:

  • You have given the program a real try and listened to at least 7 sessions; and
  • You started your trial through the Web or Google Play Store (we are unable to offer this for Apple Subscriptions)
When will I start to see results?

While everybody is different, many women start seeing results during the very first week. Evia will help you monitor and understand your progress throughout the program.

How can hypnotherapy help with hot flashes & night sweats?

Menopause impacts your body’s ability to regulate temperature. That means, your brain will sometimes think you’re too hot or too cold – even if you’re not – and trigger a physical reaction to fix it. The blood vessels near your skin will dilate (causing a flushed feeling), your blood will move faster around your body (increasing your heart rate), and heat will evaporate from your skin (you’ll sweat). This is what we call a hot flash or night sweat.

Hypnotherapy can help in two ways. It can teach your brain to better respond to temperature changes, reducing how often hot flashes and night sweats are triggered. It can also help you calm your body’s stress response, meaning when a hot flash or night sweat does happen, the physical symptoms (flushed skin, increased heart rate, sweating) are less severe.

Throughout the Evia program you’ll learn more about the science behind menopause, hot flashes, night sweats, and hypnotherapy.

How does hypnotherapy work?

Hypnosis is best described as a focused and absorbed state of attention, where your mind becomes more receptive to new ideas. It’s not magic or mind control, it’s a natural process that feels similar to when you become absorbed in a good book or movie.

During an Evia hypnotherapy session, you’ll find a comfortable seated or lying position before closing your eyes. You’ll listen to a therapist as they guide you into a focused state of attention, and then give you suggestions to help your body manage hot flashes and night sweats.

When will I start to see results?

While everybody is different, many people start seeing results during the very first week. Nerva will help you monitor and understand your progress throughout the program.

Is there a money back guarantee?

We believe in our program and know if you give it a chance, you won't regret it. That's why we offer a money-back guarantee and will provide you a full refund for up to 30 days after you started your purchase, provided that:

  • You have given the program a real try and listened to at least 7 sessions; and
  • You started your trial through the Web or Google Play Store (we are unable to offer this for Apple Subscriptions)
How does hypnotherapy work?

Hypnosis is best described as a focused and absorbed state of attention, where your mind becomes more receptive to new ideas. It’s not magic or mind control, it’s a natural process that feels similar to when you become absorbed in a good book or movie.

During an Nerva hypnotherapy session, you’ll find a comfortable seated or lying position before closing your eyes. You’ll listen to a therapist as they guide you into a focused state of attention, and then give you suggestions to help your body manage hot flashes and night sweats.

How can hypnotherapy help manage IBS symptoms?

Gut-directed hypnotherapy can help you to build a positive relationship between the gut and the brain. It doesn’t stop the signals from your gut; instead, it helps you learn how to manage your perception of these signals and calm your IBS symptoms. Gut-directed hypnotherapy has been shown in dozens of studies to be a highly effective approach to managing IBS symptoms, working just as well as common elimination diets like low FODMAP.

Enquiries

We do our best to respond to each request with a personalized reply within 24-48 hours.

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Explore the opportunities to join the Mindset Health team by visiting our careers page.

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2/620 Church St, Cremorne
VIC 3121, Australia

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