Refund policy & Money-back guarantee

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We believe in our program and know if you give Nerva a chance, you won't regret it. That's why we offer a money-back guarantee and will provide you a full refund for up to 30 days after you started your purchase, provided that

  • You have given the program a real try and listened to at least 7 sessions; and
  • You started your trial through the Web or Google Play Store

If you purchased through our website (nervaibs.com) & Google Play Store: Please reach out to us here or through our in-app chat for assistance. Please note, only one payment can be refunded, with no partial refunds available.

If you purchased through the iTunes App Store: Apple handles all billing for in-app purchases made on iOS devices. Customers who subscribed to Nerva through iTunes will need to reach out to Apple directly with any refund requests. They are typically able to honor all refund requests within 30 days of the purchase date (but it's at their discretion). You can contact iTunes Customer Support directly at https://getsupport.apple.com/.

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*Disclaimer: Nerva, Evia & Finito are self-management & well-being tools for medically-diagnosed irritable bowel syndrome (IBS), menopause and smoking habits. Nerva, Evia & Finito have not been cleared or approved by the U.S. Food and Drug Administration (FDA), or Therapeutic Goods Administration or equivalent. Nerva, Evia & Finito are not intended as a treatment or to provide medical advice and do not replace care by your provider and existing treatments you may be using. You should continue to take your medications as directed by your healthcare provider and should always seek the advice of your healthcare provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen. Never disregard professional medical advice or delay seeking it. If you have any feelings or thoughts of harming yourself or others, please dial 911 (or local equivalent) or go to the nearest emergency room.