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Mindset Health provides you (the “User”) with access to the online and mobile services associated with Nerva, including but not limited to, mindsethealth.com and all associated subdomains (the “Website”), and the Mindset mobile application (the “App”), collectively the “System”.
We process your data in order to provide program of personalized tools for managing worry and anxiety (and to support the delivery of that program).
We require consent from all users before processing their data. This consent can be withdrawn at any time.
We collect and use information like your name, email address, and phone number to personalize the course and communicate with you. You're able to opt out of any external communications (i.e., email and SMS message) at any time.
We collect information about your worry and anxiety (including, but not limited to, self-reported symptoms or difficulties associated with worry, anxiety, mood, sleep, and stress) in order to personalize our program.
We may collect information about pre-existing medical conditions in order to ensure the safety of the worry and anxiety management program we provide.
We also collect general information about your mental and physical wellbeing in order to evaluate progress against your self-defined goals.
We may collection information about the devices you use to access the System, including (but not limited to) IP address, mobile device UDID and IMEI numbers, operating system, browser type, and screen size. This information is used to provide you with customer support, for system administration, to tailor your experience of the System, to report aggregate information internally, and to assist communication (e.g., push notifications).
We may store cookies (small text files managed by your web browser) on your computer in order to improve your experience with the System. Example uses of these cookies include: recognizing you when you return to the System, maintaining data you've entered across multiple sessions, and storing information about your personal preferences.
We may include your data in aggregated data sets shared with our research partners. In these sets, your data is not personally identifiable, and would be used for supporting generalized statements (e.g., "women ages 35-40 working in non-office jobs have the highest levels of worry ").
Big Health understands that your identifiable health information is private and personal and is dedicated to maintaining its confidentiality and integrity. As such, we will never sell or rent it, and we have policies, procedures, and other safeguards to help protect it from improper use and disclosure.
We follow a Minimum Necessary Access Policy so any required disclosure of your identifiable health information is minimized. The following categories describe the ways in which we use your identifiable health information and the rare instances that require us to disclose it to persons and entities outside of Big Health. We have not listed every use or disclosure within the categories below, but all permitted uses and disclosures will fall within one of the following categories. In addition, there are some uses and disclosures that may require your specific authorization.
Big Health does not disclose Personal Information to third parties for any purpose materially different from the purpose(s) for which it was originally collected.
We may disclose information relating to your use of the System when requested by you. This disclosure at your request may require written authorization by you.
We do not store credit card or customer details with any 3rd parties except trusted suppliers who help us deliver the services associated with the System and we are committed to ensuring that all suppliers meet our security and data protection standards. As such, we may use and disclose your identifiable health information to obtain payment for services that we provide to you. For example, we may make disclosures to claim and obtain payment from your health insurer, HMO, or other company that arranges or pays the cost of some or all of your use of the System (“Your Payor”) or to verify that Your Payor will pay for health care.
We may use and disclose your identifiable health information in connection with providing services, for our internal operations, which include administration, eligibility, planning, analytics and various activities that assess and improve the quality and cost effectiveness of the service that we deliver to you. Examples are using information about you to improve quality of the service, satisfaction surveys, de-identifying health information, customer services and internal training. To the extent you receive access to our Website and App through your employer or your health plan, our services may include supporting, and sharing information with, your employer’s wellness program, your health plan or third-party administrator or other similar programs. Possible information to be shared may include participation data (i.e. the fact that you used Mindset), milestone data (e.g. number of sessions you complete or how many times you practice the techniques) to allow you to earn incentives and rewards (if those are offered as part of your wellness program), as well as data from your initial self-report of worry and anxiety. Information that identifies you as an individual will not be shared with your employer.
We may receive a confirmation when you open an email from us, or click on a link in an email, if your computer supports this type of program. We use this confirmation to help us make emails more interesting and helpful. When you receive an email from us, you can opt out of receiving further emails by following the included instructions to unsubscribe. However, by opting out of further email communications after you sign up, you may limit program reminders and other valuable program content and components.
We may use and disclose your identifiable health information to contact you as a reminder to interact with, or complete tasks relating to your use of the System. You may make changes to the format and frequency of these reminders, or cancel these reminders and/or notifications by logging into your Mindset account in the App, and/or by accessing the native notification settings on your mobile device when using the App.
There are some services provided in our organization through third party services providers. Examples of third party services providers include accounting services, server hosting and email delivery providers, business associates, vendors and other business partners and reputable companies in the industry who subcontract to us or to those of your employer as our corporate customers, where permitted by law. We may disclose your identifiable health information to our third party services providers so that they can perform the job that is required of them. To protect your identifiable health information, we require appropriate contracts or written agreements be in place that safeguard your identifiable health information.
With your explicit permission, we may share your identifiable health information with third party medical professionals nominated by you.
We may use and disclose your identifiable health information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.
Certain laws permit or require certain uses and disclosures of identifiable health information for example, for public health activities, health oversight activities and law enforcement. In these instances, Big Health will only use or disclose your identifiable health information to the extent the law requires.
We must use and disclose your identifiable health information to anyone who has the legal right to act for you (your personal representative) in order to administer your rights. We may also use or disclose your identifiable health information to a person involved in your care or who helps pay for your care, such as a family member, when you are incapacitated or in an emergency, or when you agree or fail to object when given the opportunity. If you are unavailable or unable to object, we will use our best judgment to decide if the disclosure is in your best interests. Special rules apply regarding when we may disclose health information to family members and others involved in a deceased individual's care. We may disclose health information to any persons involved, prior to the death, in the care or payment for care of a deceased individual, unless we are aware that doing so would be inconsistent with a preference previously expressed by the deceased.
We may use identifiable health information for internal and external research and publicity purposes. This may include publishing aggregate information about our users (for example, that women ages 35-40 working in non-office jobs have the highest levels of worry) in the context of providing public health information and conducting academic research. In certain instances, we may only provide such information with special waivers and permissions from you.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Big Health or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets. Big Health will ensure that information transferred to third parties will only be used in a way that is compliant with Privacy Shield Principles, and will remain liable in cases of onward transfers to third parties.